Companies all over the UK are looking for ways to save money but increase productivity to prevent them from going under and to allow them to out shine their competitors, which is exactly what CRM software will do for your business.
Customer Relationship Management CRM software technology gained notoriety in the 1990s.People started completely changing the way in which they ran their businesses and started focusing much more heavily on their client interactions and keeping their customers happy. Skip forwards almost two decades and the importance and relevance of CRM technology for improving your business is now even more prevalent than ever. CRM software solutions are the best in the business.
Powered by Microsoft Dynamics, it utilises technology and programs that you already know and trust. It also ensures that it integrates perfectly with programs such as Microsoft Excel, Word and PowerPoint, so that your staff don't waste valuable time learning new programs.
Probably the most notable benefit of CRM software solutions, and there are many, is that it allows you to completely change the way you deal with your customers- and for the better. A CRM enables your business to create a customer profile of each of its customers. This records each individual interaction that that customer has with your business, regardless of which of your customer service team dealt with them. This means that when a customer phones, the person dealing with them can pull up on their screen exactly what that customer has previously ordered or is waiting for, their account details, offers they may go for and the type of customer that they are.
Because of this, that staff member can answer questions that they may have without having to refer to a different department, such as accounts, or to management. This also empowers staff to make decisions for themselves. Cutting down the time referring to different departments also means less time on the phone, so customers are happier and your staff can get more things done in a day. A CRM may also have a call routing facility, so that important clients can instantly be directed to a certain customer service representative, ensuring that all your customers needs are met, that the right person for the job is used and that all revenue opportunities are maximised
Other CRM benefits include the fact that it streamlines a multitude of your businesses everyday distractive practices so that less time is spent on them and more time is available for customers. CRM's should automate routines tasks and standardises best practices, whilst also reviewing unwanted communication for you so that you do not have to deal with it.
Useful templates are also installed so that wanted communication can be responded to in the most professional and speedy way possible. Furthermore, because it works with your existing Microsoft software, it fits in seamlessly with your business so that there is no time consuming, expensive training to be undertaken, nor are there any confusing system changes.
Finally, a CRM company provides your business with ways to monitor the progress of each of your departments so that you can see just how well business is going and what needs to be improved upon. It also monitors market trends and the progress of your competitors so that you have an idea of how well placed you are within your market.