Your Consumer Rights

street and people

It is important whether you are buying online or in person that you understand what your rights are.

As a consumer, you may feel that once you’ve handed over your money, the trader then holds all the cards and that any problem is simply your problem. There are, however, many laws in place which swing consumers rights back in a fair manner.

Trading Law

The law has certain criteria which a trader must meet. The products must be of satisfactory quality, looking of an appropriate standard, in a safe condition that will last sufficient time. It must also be fit for the purpose it was made; for example, it’s of little use purchasing an umbrella which doesn’t stop you getting wet. Finally, the goods must appear as described on any label or promotional material.

Action Taken

If like most people you’d rather not have the hassle of taking things back and waiting for a replacement, then it a good idea to check a product as thoroughly as possible before purchase and avoid any potential issues. However, should a fault manage to slip through your eagle-like radar, contact the shop you bought the product from and inform them immediately. If it is within six months from the date of purchase, they must prove the goods were not faulty when sold to you. Outside this period it becomes your responsibility. Either way it’s always worth asking the trader as can help out as a gesture of good will.


If the requirements aren’t met you are likely to receive a replacement, get a refund, or the shop may try and repair the damage. Make sure you are aware of what you are entitled to and if necessary seek further advice.

Useful Websites

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  • BT Mobile
    From the UK's leading telecoms player, BT Mobile is the new consumer mobile phone service that allows you the customer to choose your own call plan each month!
  • Co-operative Electrical, The
    Offers a comprehensive range of electrical appliances including: washing machines, cookers and televisions.
    Consumer finance guide offering tips on how to find financing and improve creditworthiness.
  • Prosumer Coffee Machines
    Passionate about coffee beans, coffee machines and grinders for the 'professional consumer', we work with companies like Fracino, Lavazza, Vittoria Arduino and La Marzocco. Need an espresso now?
  • Consumer Components Company Ltd
    Supply your computer needs, from Intel Pentium processors to power supplies to 17" monitors, and delivered by Amtrak to your door next working day anywhere in the UK
  • Consumer Health Information Centre
    Help you deal with common ailments, such as cold and flu and provide guidance from an expert panel on how to avoid the ailments in the first place and an explanation of your symptoms
  • Add Your Website Here

Further Reading

  • The Problem With Downloading Music

    Streaming or downloading your music? Did you know there are problems and issues over rights with some downloaded music. Why not check our quick guide to find out more.
  • Consumer Advice

    Why not check out our great new consumer advice quick links that cover credit, finance and homes as well as the law, disability and more.
  • Help With Consumer Credit

    Do you need help with explaining what consumer credit is actually all about? Our consumer guides will help you understand and also give you some help where it's needed with your reports and checks.
  • Your Maternity Rights Explained

    Find out more about your Statutory maternity pay rights in the simplest form With our guides we have explained in simple terms the real basics so you have some idea of what you're due!
  • Landlords Responsibilities

    When you're renting a property understand your Landlord's rights as well as what he/she legally have to do for you.

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